Help
Most eSIM problems are a setting. Work down this list.
No internet after landing
- Turn the eSIM on. In your SIM or Cellular settings, check the travel line is switched on.
- Turn on data roaming for the eSIM. Travel eSIMs connect as roaming, so they need it on, even though you're not paying roaming charges.
- Use the eSIM for mobile data. Set Cellular Data (iPhone) or Mobile data (Android) to the travel line.
- Restart the phone, or turn airplane mode on for ten seconds and off again.
- Pick a network by hand. In the travel line's settings, turn off automatic network selection and choose one of the networks listed on your destination's page.
- Check the APN. If your eSIM email lists an APN, enter it: on iPhone in Settings, Cellular, the travel line, Cellular Data Network; on Android in the SIM settings under Access Point Names.
The eSIM won't install
- Installing needs internet. Use Wi-Fi, ideally before you travel.
- Scan the QR code from another screen, or use the manual install codes in your email.
- Each QR code can be installed once. If it says it's already been used, check your SIM settings: it may already be installed.
- Run the phone check to make sure your phone supports eSIM and is unlocked.
Don't delete the eSIM
A deleted eSIM usually can't be reinstalled. If you need to stop using it, just turn the line off.
Still stuck?
Email hello@blackwood.management with your order number, your phone model and a screenshot of the problem. We reply within 24 hours.