Privacy policy
Last updated 13 November 2026.
Hopwell eSIM (hopwell.app) is run by Blackwood Management LLC ("we"), 400 Rella Blvd Ste. 207-1153, Montebello, NY 10901, USA. We are the controller of the personal data described here. Contact: hello@blackwood.management.
Browsing the site
We don't use advertising trackers, tracking cookies or cross-site analytics. We count page views with Vercel Web Analytics, which works without cookies and doesn't identify you. Our host, Vercel, keeps standard server logs, including IP addresses, to run and protect the site.
One cookie is the exception, and only if you arrive through a partner's link: it holds that partner's code for 60 days, so they can be credited if you buy. It holds nothing about you, is read only by our own checkout, and is never shared with anyone.
When you buy an eSIM
- Your email address, to send your eSIM and receipts and to answer you.
- Your billing country and the country of your card, to charge the right sales tax or VAT.
- Your order: the plan, price, date, and the eSIM's identifier (ICCID), so we can show your data balance, process top-ups and handle refunds.
- Payment details are entered on our payment provider's page. We never see or store your full card number.
- Messages you send us when you ask for help.
We don't sell your data and don't use it for advertising. We only email you about your orders, unless you ask to hear about new plans.
My eSIMs
To show your eSIMs on the site we email you a link. Opening it keeps a sign-in key in that browser's storage for up to 30 days, or until you sign out there. It is used only to show your eSIMs and is not a tracker.
Partners
If you join the partner programme we keep your name, your email address, where you said you'd share your link and the wallet or bank account you are paid at, with our payment provider. A bank account number is stored encrypted. A partner sees what each order they sent was for and what it earned, never who bought it.
The Hopwell app
The app has no account, no advertising and no analytics. The trip you plan and the eSIMs you add are saved on your phone only; activation codes are never sent to us. For an eSIM you bought from us and opened in the app from our email or order page, the app asks our site for that order so it can show the data left. That request carries the order's address and nothing else about you or your phone.
Who processes it for us
- Our payment provider, named on your receipt, which handles payment, fraud checks and tax.
- Our eSIM network partner, which issues the eSIM profile and reports data use. It receives your order's plan and eSIM identifier, not your card details.
- Our email delivery provider, to send order emails.
- Vercel, which hosts the site.
Some of these companies are outside your country, including in the United States and Hong Kong. Where the law requires it, transfers are covered by standard contractual clauses or an equivalent safeguard.
How long we keep it
Order and payment records: seven years, because tax law requires it. Support messages: two years after your last message. Everything else is deleted when it's no longer needed for your order.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Email hello@blackwood.management and we'll reply within 30 days. If you're in the EU or UK you can also complain to your local data protection authority. California residents have the same rights under the CCPA, and we don't sell or share personal information as that law defines it.
Changes
If we change this policy, we'll update the date at the top. Significant changes will be emailed to customers.