Refund policy

Not installed yet: full refund

If you haven't installed the eSIM, you can get a full refund within 30 days of buying it, for any reason. This includes buying the wrong plan or finding out your phone isn't compatible.

Installed but not working: we fix it or refund it

If your phone is compatible and unlocked but the eSIM won't connect, email us while the plan is still valid. We'll help you fix it first, since it's usually a setting (see help). If we can't get it working, we'll refund you in full.

Used plans

Once a plan has started using data, we can't refund it, except under the point above.

Charged twice?

Email us with both receipts and we'll refund the duplicate straight away.

Your right to cancel in the EU and UK

EU and UK law gives you 14 days to cancel online purchases. Because we deliver your eSIM straight away at your request, that right ends once you install it. Before then, the 30-day rule above gives you more than the law requires.

How to ask

Email hello@blackwood.management with your order number. Refunds go back to the card you paid with, and usually show up within 5 to 10 business days.